Banco Inter

Digital transformation, workflow automation and a strategic risk perspective: that was Banco Inter’s path with Linkana to revolutionize its supplier certification and due diligence process in Brazil and the United States. The result? An integrated, secure and efficient journey that strengthened governance, reduced risk and boosted procurement productivity.

In this article, you’ll see how this strategic partnership built a state-of-the-art supplier management model with direct impact on ESG, compliance and innovation.

The challenge: scaling procurement without sacrificing governance

With accelerated growth in tender volume — around 100 new suppliers per month — Banco Inter faced a complex scenario:

• Decentralized, hard-to-trace processes
• Multiple disconnected systems and excessive email back-and-forth
• Low risk visibility throughout the procurement cycle
• Slow due diligence and risk of data inconsistency

The transformation had to happen without increasing verification lead time. The goal was clear: automate and integrate the full supplier certification flow, from tender kick-off to final record creation, with governance, security and intelligence.

The solution: full integration with Linkana as the certification hub

The project started in August 2024, with go-live in early 2025, and had Linkana as the operation’s central pillar. The platform was integrated with several strategic systems:

• Coupa (BID, SIM and Risk Aware): due diligence automation, record updates and risk dashboards.
• Microsoft Azure: corporate login with secure authentication.
• Internal AML engine: risk analysis enrichment via Banco Inter’s proprietary database.

Linkana also became the single due diligence interface for certifying teams, concentrating analyses, opinions and validations in one tool.

Results: more productivity, more security, more visibility

Since go-live, gains were immediate and significant:

🔄 Integrated, centralized processes

Each area accesses the system specific to its role: buyers use Coupa, certifiers work directly in Linkana. Integration is seamless, frictionless.

📈 Productivity boost

300+ due diligences completed in just 3 months, with elimination of manual errors and reduction in analysis SLA.

🔍 Structured risk view

Creation of a custom risk dashboard in Coupa, with automated feeds from Linkana. The buyer now has immediate access to indicators such as:

• Financial risk
• Labor risk
• Information security
• ESG rating
• Adverse media
• Related parties

🔐 Strengthened governance and compliance

100% auditable processes, full traceability and automated data validation, reducing fraud and increasing trust.

♻️ Sustainability and ESG impact

Process digitization reduced paper, travel and response time, directly contributing to carbon footprint reduction. Linkana’s platform also enables mapping and expanding supplier base diversity.

ROI and expansion: a strategy that pays off and scales

The transformation wasn’t just qualitative: the project delivered 21.8% ROI, with productivity gains of 4 hours per process, in time saved for buyers alone.

And the journey is just beginning. Next steps already mapped include:

• Integration with Serasa Score 2.0, strengthening financial analysis.
• Adjustments and expansions in Coupa–Linkana integrations, improving data extraction and processing.
• Decision automation based on Risk Score, skipping manual analysis in low-risk cases.
• Study of integration with new Coupa modules, expanding data intelligence access.

Innovation and governance to inspire

This project was a landmark for how large enterprises can approach supplier management with intelligence, technology and responsibility.

Linkana didn’t just deliver cutting-edge technology — it was a strategic partner in building a new process, working directly with Banco Inter’s Procurement, Compliance, Security and Privacy teams. The synergy across teams and the robustness of the solutions were essential to success.

The model also served as a reference for other Linkana customers, demonstrating platform scalability and adaptability in complex, highly regulated projects.

Conclusion: technology, risk and ESG in practice

The Banco Inter + Linkana case proves it’s possible to automate, scale and innovate in procurement without giving up governance and responsibility.

By transforming the supplier certification journey, the project strengthened critical pillars like compliance, risk, ESG, productivity and digitization — positioning Banco Inter as a reference in supplier management in financial services.

And the best: with Linkana as a strategic ally along the entire journey.

If you’re after a real transformation in your supplier due diligence process, with security, efficiency and risk vision, see what Linkana can do for your company.