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Frequently asked questions
Answers to the main questions about Linkana: what it is, how it works, integrations, security, LGPD and how to get started.
What is Linkana?
Linkana is the leading SRM (Supplier Relationship Management) platform in Brazil. It centralizes supplier onboarding, due diligence, monitoring and evaluation in a single environment, integrated with major ERPs and e-Procurement systems.
How does Linkana work?
Linkana serves mid-sized and large companies that need to automate and scale supplier management, including organizations like Vale, Suzano, XP, Raízen, Motiva and Einstein.
Is Linkana a procurement system?
No. Linkana is an SRM — a platform that organizes and keeps the supplier base up to date, plugging into your existing ERP or procurement solution.
What processes does Linkana automate?
Linkana SRM automates collection and validation of registration, tax and banking data; certificate issuance and monitoring; document lifecycle by expiration; due diligence flows by category and risk; onboarding requests; and custom performance evaluations.
Does Linkana integrate with my ERP?
Yes. The platform integrates with systems such as SAP, Oracle, TOTVS, Ariba, Coupa, Serasa and Bernhoeft, plus services to build and maintain custom integrations.
Can I customize forms and approval flows?
Yes. Linkana lets you build forms, flows and approval criteria configurable by category, risk and supply type.
Does Linkana have performance evaluation features?
Yes. You can build custom indicators and evaluations by contract, category or supplier, with automatic performance scoring.
What results does Linkana deliver?
Faster supplier due diligence, reduced operational risk, full audit trail, integration with your ERP, and a unified supplier base across the organization.
Is Linkana secure?
Yes. Linkana follows international information security standards, runs annual penetration tests and adopts Cloudflare WAF as the web application firewall.
Is Linkana LGPD-compliant?
Yes. All data processed in Linkana follows the LGPD (Brazilian General Data Protection Law) principles and is stored on certified, secure cloud providers.
Is there a free tier?
No. Linkana is an enterprise platform with custom plans based on supplier volume, modules and integrations.
Is support included?
Yes. All customers have access to Linkana Support via chat, email and knowledge base. Response times and channels vary by plan.
How do I get started with Linkana?
Fill out the contact form on the website or book a demo with our sales team.
What sets Linkana apart from other platforms?
Built in Brazil, deep integrations with the local procurement ecosystem (ERPs, public lookups, certificates), AI-powered document review and a frictionless supplier experience.
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