This document defines the warranties and deadlines for technical and contractual support and service as described below, unless specific agreements have been formalized with the User for the Account.

DEFINITIONS

Linkana – KeepClear Licenciamentos e Serviços Ltda., a limited liability company registered under CNPJ no 32.138.431/0001-05, headquartered at Alameda Vicente Pinzon, 54, Vila Olímpia neighborhood, São Paulo-SP, ZIP Code 04547-130.

User – Person from the contracting company who uses Linkana's Platform.

Fornecedor – Person from the supplier company who uses Linkana's Platform.

Account - Person from the contracting company responsible for the contract with Linkana.

Platform – Web platform developed by Linkana accessed by the User through personal login and password.

Implementation – Contractual period for account configurations and initial project development.

User Experience – Criteria and deadlines for User support and service.

Experiência do Fornecedor – Criteria and deadlines for supplier support and service.

Account Experience – Criteria and deadlines for Account support and service.

Support – Channels for questions and training on the use of the Platform.

Response – Channels and deadlines for the first response in service.

Resolution – Channels and deadlines for problem-solving.

Technical Problem - Error or failure in software that causes it to behave in an unexpected or undesired way.

Common Service - Support via chat during business hours, for resolving questions, bugs, and general support for tool use. For contractual matters, service is provided via email with the account manager.

Exclusive Service - Optional additional service that includes service via WhatsApp with the account manager, additional training sessions and questions during implementation and account follow-up, as well as periodic success indicator meetings.

Public inquiries:

Linkana is not responsible for the temporary or permanent unavailability of public inquiry bases conducted.

Document review (when applicable):

Linkana will make automatic charges for documents requested from the supplier, but does not take responsibility for follow-up or guarantee submission deadlines by the supplier.

A document will be considered rejected by Linkana after two incorrect submission attempts by the supplier. Any future correction of the document may be requested by the supplier or the buyer.

Linkana does not take responsibility, oversee, or control the authenticity of documents and statements submitted by the supplier, who may be held civilly and/or criminally liable for providing false information.